Refund policy

Returns & Refunds

We want you to feel confident trying Alfeo. If something isn’t right, please get in touch. We’ll always do our best to help.

 

Returns

You can return unused items within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused
• In its original packaging
• In the same condition you received it

Because our products are used on skin, we’re unable to accept returns on opened or used items for hygiene reasons.

 

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please email us at hello@alfeo.co.uk Include your order number and a photo of the issue.

 

Refunds

Once we’ve received and inspected your return, we’ll let you know if your refund has been approved.

If approved, your refund will be processed to your original payment method.

 

Return shipping

Customers are responsible for return shipping costs.

We recommend using a tracked service.

 

If something doesn’t suit your skin

Everyone’s skin is different.

If a product doesn’t feel right for you, please reach out. While we can’t accept used returns, we’re always happy to help guide you to a better option.

 

Get in touch

hello@alfeo.co.uk